0 items
My Cart

You have no items in your shopping cart.

FAQ's

roducts available from First For Photo

Here are some helpful answers to the most common questions:

  1. 1) How can you contact us?
  2. 2) Can I cancel / make changes to my order?
  3. 3) How do I know if my order has been successful?
  4. 4) How long will my order take?
  5. 5) Can you prioritise orders and upgrade to guaranteed shipping?
  6. 6) What is your returns/refunds policy?
  7. 7) How do I know if my images are suitable?
  8. 8) Why is my order darker than my screen/alternative print out?
  9. 9) Why is the edge of my canvas not on the print?
  10. 10) How long should I wait for my order to arrive before I chase it up?
  11. 11) What colour space do you use?
  12. 12) The offer is due to expire but I cannot get my order through with the promotional code and you are not currently open, what should I do? I do not want to miss out on the offer.
  13. 13) How do I send you a screen shot of error messages or feedback on your website?
  14. 14) The payment for my order has been reserved in my account but the order was not successful, what should I do now?
  15. 15) Can I make any changes to an order once the order has been placed?
  16. 16) Where do I enter my vouchers?
  17. 17) What type of image files can I order with?
  18. 18) Can I use more than 1 voucher for the same order?
  19. 19) Do you deliver outside the UK?



1) How can you contact us?

You can contact us Monday - Friday 9am to 5pm on 0330 024 6019 or at customerservices@firstforphoto.com.

2) Can I cancel / make changes to my order?

As soon as your order data is entered into our server it is automatically transferred to the production process which does not allow manual intervention. We can try to stop the order from being despatched. However you will need to contact us and we will be able to check this for you. If you do wish to cancel an order it is better to contact us as soon as possible so we have a better chance of being able to do this for you.

3) How do I know if my order has been successful?

When your order has completed the data transfer you will receive a confirmation of order on screen. This will then be followed by a confirmation email to your registered email address. If this did not happen and you did not get an order number then the order has not finalised. If you are still unsure then please contact us and we will be able to check this for you.

4) How long will my order take?

We do advise that standard delivery for orders is up to 10 working days; your order will be delivered by Royal Mail. If you have not received your order in the estimated delivery time, we do advise that you allow up to 15 working days for it to arrive.

5) Can you prioritise orders and upgrade to guaranteed shipping?

Unfortunately we do not offer a service where we can prioritise orders in our systems nor manually upgrade the shipping. All orders will be processed as a first come first serve basis.

6) What is your returns/refunds policy?

If you have a problem with your order please take a photo of the issue and email it to us at customerservices@firstforphoto.com. Please be aware we have a 10MB attachment limit on our e-mail server so please ensure your email does not exceed this.  If the problem is not clear from the image we may need to have the item returned to us.

7) How do I know if my images are suitable?

We print at 300 dpi. We recommend you check the guide below so you can ensure your order is of good quality. We cannot take responsibility for orders placed with low resolution images as the orders are printed as they are received.

Product/longest side Minimum no. of pixels across
(minimum MPx)
Preferred no. of pixels across
(preferred MPx)
Calendars 800 pixels (1 MPx) 1600+ pixels (3 MPx +)
20x30cm Canvas 900 pixels (1 MPx) 1600+ pixels (3 MPx +)
30x30cm Canvas 1000 pixels (1.3 MPx) 2000+ pixels (4 MPx +)
30x40cm Canvas 1250 pixels (1.5 MPx) 2000+ pixels (4 MPx +)
40x40cm Canvas 1250 pixels (1 MPx) 2000+ pixels (4 MPx +)
40x50cm Canvas 1500 pixels (2 MPx) 3000+ pixels (4 MPx +)
40x60cm Canvas 1500 pixels (2 MPx) 3000+ pixels (4 MPx +)
50x50cm Canvas 2000 pixels (2.5 MPx) 3000+ pixels (4 MPx +)
50x70cm Canvas 2000 pixels (2.5 MPx) 3000+ pixels (4 MPx +)
60x60cm Canvas 2000 pixels (2.5 MPx) 3000+ pixels (4 MPx +)
60x80cm Canvas 2250 pixels (2.5 MPx) 3000+ pixels (4 MPx +)
80x100cm Canvas 3000 pixels (3 MPx) 3500+ pixels (4 MPx +)

8) Why is my order darker than my screen/alternative print out?

Images may appear lighter on screen as most modern monitors have a backlight; a backlight is a form of illumination used in liquid crystal displays (LCDs). As LCDs do not produce light themselves (unlike cathode ray tube (CRT) displays), they need illumination (ambient light or a special light source) to produce a visible image. Backlights illuminate the LCD from the side or back of the display panel, unlike front lights, which are placed in front of the LCD. Backlights are used in small displays to increase readability in low light conditions, and in computer displays and LCD televisions to produce light in a manner similar to a CRT display, which is why your images may appear darker when printed.

9) Why is the edge of my canvas not on the print?

When you order a canvas there is a 3cm wrapping area where the canvas is wrapped around the frame. If your image is on the part that is wrapped around the frame then it will not be corrected during the ordering process as we use an automated print system so your data is printed exactly as we receive it.

10) How long should I wait for my order to arrive before I chase it up?

We do advise that standard delivery for orders is up to 10 working days; your order will be delivered by Royal Mail. If you have not received your order in the estimated delivery time, we do advise that you allow up to 15 working days for it to arrive. In the meantime we do recommend contacting your local post office as the package might be waiting there for collection. We cannot class an item as lost/missing in the post before this time has passed. If after 7 working days from the dispatch of your item you have still not received it then please contact us at this time.

11) What colour space do you use?

A colour space is a set of colours that can be displayed by an image giving media. Depending on your software settings and the hardware that you are using, colour spaces can vary.

The colours used by most digital cameras are adjusted to the sRGB colour space, because this is the colour space that has established itself as the worldwide standard for screen display.

To meet the requirements of as many customers as possible, we base our automatic workflow on sRGB colours that are then converted to the outputting systems with the help of ICC profiles. For digital printing processes we convert the sRGB colours to the CMYK colour space shortly before printing.

If you send us your images in any other colour space, we are suggesting the following steps to ensure the optimal colour results:-

Convert your images to sRGB.

To get the most accurate monitor display possible, we recommend to adjust your settings according to the sRGB standard and to adjust your contrast and brightness.

Colours can vary even if a professional colour management is in place, because differences between the monitor colour space which is a luminous media and the output colour space which is a reflecting media can't be avoided 100%. Other factors such as the light situation of the environment are also influencing the vision.

12) The offer is due to expire but I cannot get my order through with the promotional code and you are not currently open, what should I do? I do not want to miss out on the offer.

If you are having problems using the promotional code and you cannot contact us then please take a screen shot of any error codes or error message and email these to us as soon as you can. We would not advise placing the order without the promotional code as we may not always be able to honour the promotion for you.

13) How do I take a screen shot of error messages or feedback on your website?

You can do this by holding down the Ctrl button at the bottom left of the keyboard and then at the same time pressing the Prt Sc button (found at the top of the keyboard next to F12).

You can then paste this onto a blank Word document by opening Word and pressing Ctrl and V together. This will then capture your computer screen as you see it. You can then save the document and email it to us at customerservices@firstforphoto.com as an attachment.

Taking a screen shot on a Mac:

  • Command+Shift+3: Takes a screenshot of the entire screen and saves it directly to your desktop.
  • Command+Shift+4, then select an area: Takes a screenshot of the selection using the rectangular drawing box and saves it to your desktop.
  • Command+Shift+4+Space Bar: Move the camera pointer over the window to highlight it and then click your mouse. Your screenshot will then be saved to your desktop.

14) The payment for my order has been reserved in my account but the order was not successful, what should I do now?

The payment is authorised when you enter your payment details so this automatically reserves the payment in your account. If your order is unsuccessful and you do not receive a confirmation email of your order, the amount will not be debited from your account. The payment will go back into your account but it can take up to 7- 10 working days depending upon your bank.

15) Can I make any changes to an order once the order has been placed?

Sadly we are unable to change any order as this is an automated service. Orders are created as read only files to protect them from manual intervention and to ensure the data and files are kept secure.

16) Where do I enter my voucher code?

You need to enter your voucher code in the voucher code box which is located under the shopping basket. Once you have typed the code into the box please press ‘Apply Voucher’ and the value of the voucher should be deducted from the order total. We would not advise placing the order without the promotional code as we may not always be able to honour the promotion for you.

17) What type of image files can I order with?

To order any of our photo products the images will need to be added as JPEG, TIFF, BMP and PNG files up to 10MB in size. This does not affect the quality and gives ease of use when uploading large orders. You will be able to see what type of file your image is by right clicking and selecting properties.

18) Can I use more than 1 voucher for the same order?

No, unfortunately our systems do not allow for more than one code per order.

19) Do you deliver outside the UK?

We deliver to the UK and Ireland.

Gateway 3D Limited, 8 Trumpet Street, Manchester, M1 5LW. Tel: 0330 024 6019